Information we collect
We may collect contact and account details such as your name, email address, telephone number, delivery address, identification details, and assigned courier code. We also process shipment information, including tracking numbers, package descriptions, values, invoices, weights, sender and recipient details, customs documents, delivery instructions, and service history.
When you use our website, we may receive basic device, browser, log, and usage information. Communications with our team may also be retained so we can respond and maintain an accurate service record.
How we use information
We use personal information to create and secure accounts, identify packages, provide estimates, transport and clear shipments, arrange collection or delivery, send service updates, answer support requests, collect amounts due, prevent fraud, and improve our operations.
We may also use contact details to send service notices and, where permitted, relevant offers. You can ask us to stop promotional messages, but operational messages about your account or shipments may still be necessary.
When information is shared
We share information only where reasonably needed to provide services or meet legal obligations. Recipients may include airlines, ocean carriers, couriers, warehouse and delivery partners, customs brokers, payment and technology providers, insurers, professional advisers, and government or law-enforcement authorities.
We do not sell your personal information. Service providers are expected to use information for the work they perform for us and to protect it appropriately.
Cookies and website data
Our website may use cookies or similar storage that are necessary for account sessions, security, preferences, and site performance. Providers that support hosting, security, or analytics may process limited technical information on our behalf.
You can control cookies through your browser. Blocking necessary storage may prevent some account or website features from working correctly.
Storage and security
We retain information for as long as reasonably needed to provide services, resolve claims, maintain business and customs records, prevent abuse, and satisfy legal, tax, accounting, or regulatory requirements. Retention periods vary by record type.
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, network, or storage system can be guaranteed completely secure, so please use a strong password and notify us if you suspect unauthorized account activity.
Your choices and rights
You may ask to access or correct your personal information, close your account, or request deletion where the information is no longer required. You may also object to or restrict certain uses where applicable.
Some requests may be limited by identity verification, active shipments, unpaid balances, recordkeeping duties, legal claims, or other lawful requirements. We will explain any limitation that applies.
International processing
Shipping is international by nature. Your information may be processed in Jamaica, the United States, or other countries where a shipment travels or our service providers operate. Privacy rules in those places may differ from those in your home country.
We limit transfers to information reasonably necessary for the shipment, service, or legal requirement and use appropriate safeguards where required.
Updates and contact
We may update this policy as our services, technology, or legal obligations change. The date above shows the latest revision, and material changes will be communicated where appropriate.
To ask a privacy question or make a request, email ckaylogistics752@gmail.com or call 876-492-4854. We may need to verify your identity before completing a request.